At the outset we arrange a preliminary meeting for the purpose of establishing whether we are able to assist with the prospective client's needs and objectives.
At the we arrange a preliminary meeting to establish whether we are able to assist with the prospective client's needs and objectives. At this meeting we also discuss how we will be paid for our services should we be instructed to proceed, with no obligation on either side.
We operate on a fee basis, and any fees applicable to advice are agreed with the client at the initial meeting or annual review.
The client can choose to pay fees direct to Teesside Financial Management Ltd or in some instances the client can choose for any fees to be paid to Teesside Financial Management Ltd by a Product Provider i.e. an Insurance Company or an Investment House, upon successful completion of an application.
Fees may be subject to VAT and we will advise you whether or not this is the case.
Once we agree the level and basis of remuneration we will follow up with a written agreement, no charges for fees will be made without prior notification.
If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.
Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see the following link for further details: http://financial-ombudsman.org.uk/